FAQs

What is your return policy?

We offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. Please see our Return and Refund Policy for more information.

 

Do you offer any promotions or discounts?

We're not offering any of them right now. When we do offer them, any promotions or discounts will be reflected in your cart. Please sign up for our newsletter or follow us on social media to stay up-to-date on our latest offers.

 

How do I get a Gift Box for the item?

If a gift box is available, it's offered as an option during Checkout; it may show as an additional cost option during checkout.

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Is the information I provide on your website secure?

Absolutely! To make sure that all of your personal information is secure, we use SSL encryption. We won't save your credit card number, and it will only be used once to pay for your purchases. We never keep records of our customers' private information!

 

What type of payment method do you accept?

We accept most major credit cards, PayPal, Venmo, Google Pay, and Apple Pay.

 

Does Acorn Products offer a quality guarantee for every item sold?

Absolutely! If you find any product flaws, do let us know immediately! We go above and beyond to give you the best shopping experience we can. Simply get in touch with us, and we'll handle it!

 

Are all the products listed online available?

We do our best to keep our website up to date. However, there are times when items sell out quickly. If this happens, we'll make every effort to offer you a choice or inform you if the item is expected to be back in stock.

 

How can I get in touch with customer service?

Our customer service representatives are reachable by phone or email. Our knowledgeable and friendly crew will respond to any questions or concerns you may have within 1 business day.

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Contact Information:

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Email: info@acornproductsusa.com

Phone Number: 571-264-8782

Address: 3872 Clifton Manor Pl, Haymarket, VA 20169

Support Hours: Monday to Friday, 8 am to 5 pm ET